Implement, Install and support organization information technology systems including wide area networks (WANs), Global WANS as per product portfolio which includes and not limited to

1. Security

2. Virtulization

3. Application and collaboration Management

4. Data Archiving & Business continuity

5. Next Generation data centers

• Monitoring and maintaining computer systems and networks including Local Area Networks (LANS)

• Performs local and remote testing on equipment, including running computer programs to diagnose faults.

• Equipment repair and Maintenance, builds cables, and replaces boards and components to identify or remedy failures.

• Handling inventories spare parts, including stripping surplus equipment for usable parts and warranty

• Analyze user needs and recommend appropriate hardware.

• Specify power supply requirements and configuration, drawing on system performance expectations and design specifications

Applications Engineer

Solutions Advisor, Implement, Configure, troubleshoot, management and project planning and execution of Software applications: ie

1. SAN SMB Enterprise,

2. Virtualization Server Desktop Apps,

3. Orchestration & Automation,

4. Applications ERP & Business Apps,

5. Applications Cloud & SAAS

• Respond to clients requests for technical assistance in person, via phone, electronically

• Advise user on appropriate action

• Redirect problems to correct resource

• Track and route problems and requests and document resolutions

• Track SLAs and reports

• Customer feedback or propel SLAs implementation

• Product deliverables

• Support and logistics function.

• Setting marketing strategies in line with overall Company objectives.

• Market research, Product Development, plan campaigns and develop communications material to promote products, Sales Support and Events

• Customer Account Management

• Solution building and ICT Road Maps

• Responding to RFQ/RFP

• Accounts Payable and Accounts Receivable

• Customer credit and debt analysis

Staff and management training, staff administration and the working environment